A presentation at a Private Health Insurance Ombudsman (PHIO) seminar has revealed that private health insurance complaints are falling compared to the increasing trend of the telecommunications and financial services sectors.
Chair of Private Health Insurance (PHI) Code Compliance Committee Rob Seljak and independent auditor of the PHI Code of Conduct Wayne Cooper presented their findings at the Consumer Issues in Private Health PHIO seminar on September 20.
The presentation looked at the recent changes to the PHI Code of Conduct, finding that in comparison to financial services, complaints for PHI were steadily low numbering well under 5000 from the years 2008 to 2011, compared to the financial services climbing complaints which hit around 30,000 for 2011.
The same went for the telecommunications sector who have shown a relative increase of complaints from 2007/08 to 2010/11 reaching almost 200,000.
The presentation indicated that complaints to the PHIO also look to be steadily decreasing from 2005 to 2012, with general complaints having the most consistent decline.
The PHI Code of Conduct was designed to help provide clear information for consumers and 'enhance' their relationship with health funds by adopting a 'voluntary industry self-regulation'.
The presentation by Mr Seljak and Mr Cooper stated that this code of conduct has worked because of the focus on business outcomes and consumers, industry involvement in reviews and the audit is "designed to assist industry to comply".