The private health insurance industry is maintaining its high standard, with a new report indicating that overall complaint levels are down.
According to the latest quarterly report released by the Private Health Insurance Ombudsman (PHIO), complaint issues such as benefits, waiting periods, membership and service all experienced a significant decline compared to the previous quarter.
Reduced complaint numbers were also seen in the areas of information, cost and informed financial consent.
Figures show that the number of complaints has being steadily declining, with 26 fewer complaints in the three months up to December 2011 than in the previous quarter.
The only issue that saw an increase in complaints were those regarding "Fund Rule Change", which rose to a total of 22.
Most feedback cases continue to be classed in the lowest category, with the PHIO referring the complaint back to the insurer or health care provider without requiring further intervention.
Australians looking to take out a private health insurance policy may wish to seek the advice of a private health insurance broker to ensure that your health needs are met and your experience is a positive one.