Private health insurance holders within Australia are happier with the performance and delivery of their private health insurance funds, with high level complaints significantly decreasing over the past year.
The Private Health Insurance Ombudsman (PHIO) annual State of the Health Funds Report, published on March 31, collects and provides information on the performance of Australian private health insurance funds.
Among the findings was that high level complaints experienced a 29 per cent decline, with numbers dropping to 450 in 2012-13 compared to 650 the previous year.
This indicates consumers are increasingly satisfied with the performance of their private health insurance funds, and also highlights the commitment of health funds in improving how they deal with complaints and learn from the feedback.
Private Health Insurance Ombudsman Samantha Gavel stated, "this continued the downward trend in higher level complaints and reflects both the work of health funds in improving their own internal complaints handling practices".
According to the report, the Hospital Exclusions and Restrictions, Fund Rule changes and Delays in Payment sectors were among those who experienced a decline in complaints.
High-level complaints were not the only significant finding, with overall complaint levels dropping from 2,995 to 2,955 in 2012-13.
However, Ms Gavel highlights the reduction in high level complaints as particularly pleasing.
"A 29% decline in the number of higher level complaints is a significant positive achievement", she said.
Adding to the significance of this decrease in complaints is the fact that the industry experienced growth in the 2012-13 period, indicating fewer complaints despite a higher customer base – including new customers.
Ms Gavel stated the industry gained 181,691 memberships overall, continuing a trend in positive growth as the 2011-2012 period experienced a 3.7 per cent increase in membership also.
The positive findings of this report show that now is a good time to think about investing in health insurance – if you thought it was a hassle, the minimal number of complaints proves otherwise.
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Dealing with a reputable broking service can give you access to objective advice with no frills on which health fund is best for you – meaning you to will have no need to make a complaint about your private health insurance choice!